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Terms & Conditions

Online terms and conditions between Grant Sinclair Futurist Limited and the consumer. These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information. General terms and conditions This site is licensed to and operated by Grant Sinclair Futurist Limited of Radnor House, Greenwood Close, Cardiff Gate Business Park, Cardiff, CF23 8AA United Kingdom. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us using our contact form. 1. The contract between us 1.1 We must receive payment of the whole of the price for the goods that you order before your order can be accepted. [Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form] (or) [Your payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted to us when we send to you an email that the goods have been sent to you]. Our acceptance of your order brings into existence a legally binding contract between us. 2. Ownership of rights 2.1 All rights, including copyright, in this website are owned by or licensed to Grant Sinclair Futurist Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose. 3. Accuracy of content 3.1 We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only. 4. Damage to your computer 4.1 We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website. 5. Availability 5.1 All orders are subject to acceptance and availability. 6. Ordering errors 6.1 Please contact us here quoting your order number if you wish to correct an error on your order.  7. Price 7.1 The prices payable for goods that you order are as set out in our website. If goods are ordered in the UK all prices are inclusive of VAT at the current rates and are correct at the time of entering information. Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid. 8. Payment terms 8.1 We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have. 8.2 All orders shipped within the UK will be subject to 20% VAT.  This charge is included in the retail price shown at checkout. All orders shipped outside of UK will have all duty and taxes (prepaid) included in the retail price shown at checkout. 8.3 In the unlikely event of non-delivery of a pre-order you are entitled to cancel your pre-order and receive a full refund (including delivery charge) within 30 days. 9. Delivery charges 9.1 Delivery charges vary according to the type of goods ordered and cannot be refunded unless goods are faulty. 10. Delivery 10.1 Our delivery charges are applied at the checkout section of our website. For pre-ordered items, shipping charges will be applicable when your order is ready to ship (unless indicated otherwise). 10.2 You will be required to pay extra for delivery (unless indicated otherwise) and it might not be possible for us to deliver to some locations. 10.3 Please note that we are able to deliver to most addresses worldwide and charge international shipping rates with all duty and tax prepaid (unless indicated otherwise). 10.4 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time. 10.5 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. 10.6 Delivery at peak times (e.g Xmas) may take longer than advertised on our website. Likewise there may be situations beyond our control that impact on your order (components shortages etc). If you have a query relating to lead times for your delivery or you require a refund, please contact our customer service team using the Contact Us form. 11. Risk and ownership 11.1 Risk of damage to or loss of the goods passes to you at the time of delivery to you. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale unless otherwise stated. 12. Acknowledgement and acceptance of your order 12.1 You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm despatch details. An acceptance of your order will take place on despatch of the good(s) ordered. 13. Cancellation by you 13.1 Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any customized items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, return shipping costs may be applied. You will need to notify us if you wish to cancel your contract. 13.2 You cannot cancel your contract if the goods you have ordered are customized goods e.g printed with a logo or name (unless faulty). 13.3 If you have received the goods before you cancel your contract then (unless, under clause 13.2, for which you do not have a right to cancel) you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible. 13.4 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited (less shipping costs) to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. 13.5 Faulty goods will be collected by arrangement with Grant Sinclair Futurist Limited. 14. Cancellation by us 14.1 We reserve the right to cancel the contract between us if: 14.1.1 we have insufficient stock to deliver the goods you have ordered; 14.1.2 we do not deliver to your area; or 14.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. 14.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your payment card / payment method as soon as possible but in any event within 30 days of your order. 15. Liability 15.1 If you do not receive goods ordered by you within 90 days of the date on which you ordered them (unless they are a pre-order), we will have no liability to you unless you notify us in writing at our contact address of the problem within 120 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option: 15.1.1 to make good any shortage or non-delivery; 15.1.2 to replace or repair any goods that are damaged or defective; or 15.1.3 to refund to you the amount paid by you for the goods in question in whatever way we choose. 15.2 Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract. 15.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase. 15.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. 16. Notices 16.1 Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Grant Sinclair Futurist Limited, Radnor House, Greenwood Close, Cardiff Gate Business Park, Cardiff, CF23 8AA United Kingdom.  17. Changes to legal notices 17.1 We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible. 18. Law, jurisdiction and language 18.1 This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English. 19. Invalidity 19.1 If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected. 20. Privacy 20.1 You acknowledge and agree to be bound by the terms of our privacy policy. 21. Third party rights 21.1 Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

Shipping & Returns Costs & delivery guide: ​ All orders and pre-orders for our new products currently have an estimated lead-time as shown on the Product page.  When placing your order or pre-order you may be given a list of shipping options with costs to choose from.  If you select a delivery option that has tracking, a signature may be required on delivery. Please therefore ensure someone will be present to sign for the delivery during normal working hours, otherwise your order may be returned to us and will be subject to redelivery charges.

Warranty IRIS eTrike comes with a 2 year warranty covering defects and breakages. This warranty covers materials and workmanship, when used under normal conditions. If a defect covered by this warranty should arise, Grant Sinclair Futurist Limited will repair or replace the faulty product or components. The warranty period starts from the day of delivery, whether from Grant Sinclair Futurist Limited's store (inc. webstore), or an authorised reseller and/or authorised distributor. Each dealer associated with Grant Sinclair Futurist Limited shares the responsibility as stipulated in their confidential contract. This warranty will be upheld under UK law. The warranty covers: Defects or breakages affecting the frame. Malfunctions and/or breakages affecting eTrike components (handlebars, brake levers, wheels, pedals, body, canopy etc.) Electric motor & controller. Display. 2 year warranty on the battery pack.

Privacy Policy At we commit ourselves to protecting and respecting your privacy when visiting our website. This privacy policy sets out how we will process and use any personal data that you provide to us, or that we may collect as a result of visiting Please read the following information to understand our practices with regards to your personal data and how we will treat it. [For the purposes of the Data Protection Act 1998, the identity of our data controller shall be available upon enquiry by email.] INFORMATION WE MAY COLLECT FROM YOU We may collect and process the following data about you: Any information that you provide by filling in forms on our site. This includes provided information at the time of registering to use our site, posting material, requesting further services or subscribing to any service offered by us on the site. We might also request further information and if you should report a problem with our site. We may keep a record of any correspondence if you should contact us. Details of the resources you access and of your visits to our site Details of transactions you may carry out through our site and of the completion of your orders This website uses Mouseflow to improve user experience: a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback surveys, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar meta data. Mouseflow does not collect any information on pages where it is not installed, nor does it track or collect information outside your web browser. If you'd like to opt-out, you can do so at If you'd like to obtain a copy of your data, make a correction, or have it erased, please contact us first or, as a secondary option, contact Mouseflow at For more information, see Mouseflow’s Privacy Policy at For more information on Mouseflow and GDPR, visit For more information on Mouseflow and CCPA/VCDPA visit IP ADDRESSES AND COOKIES We may collect information about your computer; this is statistical data concerning your browsing actions and does not identify you individually. This information includes your IP address where available, operating system and browser type, for system administration and to report collective information to our advertisers. We may also collect information about your general internet usage using cookie files stored on the hard drive of all computers. The cookies contain valuable information that is transferred to your computers hard drive. In collecting this information we are able to improve our site and deliver a better and more personalised service. You can refuse to accept cookies but note that in doing this you may be unable to access certain parts of our site. You can do this by activating the setting on your browser which allows you to refuse the setting. [Our advertisers may also use cookies but please note that we have no control over this] WHERE WE STORE YOUR PERSONAL DATA Any data that we collect from you may be stored at, and transferred to, a destination outside the European Economic Area (EEA). This data may also be processed by staff that operates outside the EEA working us or one of our suppliers. In submitting your personal data, you agree to such a transfer and the storing and processing of this data. To ensure that your data is treated securely and in accordance with this privacy policy we will endeavour to take all reasonable necessary steps in protecting your privacy. We will do our best to protect your personal data, unfortunately, the transmission of information over the internet is not entirely secure and we cannot guarantee the security of data transmitted to our sites. Any transmission of data is at your own risk. USES MADE OF THE INFORMATION We use the information held about you in the following ways: To notify you of any changes to our service. To ensure that the content of our site is presented in the most effective manner for you and your computer. Where you have consented to be contacted, to provide you with the information, products and services requested from us or in the event that we feel will be of interest to you. To allow you to participate in interactive features of our service, should you choose to do so. In allowing ourselves to carry out our obligations concerning any contracts entered into between you and us. We may also use your data to inform you and provide information on goods and services that may be of interest to you. [We may also permit selected third parties to use your data for the same reason.] If you do not want your data used in this way or passed onto third parties for marketing purposes please tick the relevant box on the form in which we collect your data. [We do not disclose information which will identify individuals to our advertisers. We may however provide them with collective information about our users. We may also use collective data to help our advertisers reach their target audience. The data collected may also be used by us in order to comply with our advertiser?s wishes in displaying their advertisement to their target audience.] DISCLOSURE OF YOUR INFORMATION [As defined in section 736 of the UK Companies Act 1985 we may disclose your personal information to any member of our group. These include our subsidiaries, our ultimate holding company and its subsidiaries.] We may disclose your personal information to third parties: To the prospective buyer or seller of any business or assets in the event that we sell or buy. If we are under a duty to comply with any legal obligation to disclose or share your personal data. To protect the rights, property and safety of our customers or others, or to enforce our terms of use for the site. For the purposes of fraud protection and credit risk reduction this may include exchanging information with other companies and organisations. THIRD PARTY WEBSITES From time to time our site may contain links to and from the websites of our partner networks, advertisers and affiliates. If you visit any of these sites please note that they have their own privacy policies and you should check these before submitting any personal data. We cannot accept any responsibility or liability for these policies. ACCESS TO INFORMATION In accordance with the Act you can exercise the right to access any information we hold about you. [Any request may be subject to a fee in order to meet our costs in providing any details of the information we may hold about you.] CHANGES TO OUR PRIVACY POLICY We will where appropriate notify you by email of any changes made to our privacy policy and these changes will also be posted on this page. Thank you for taking the time to read our privacy policy.

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