Terms & Conditions

Terms & Conditions

1. General Terms and Conditions

This website is owned and operated by Grant Sinclair Fulfilment Ltd of Radnor House, Greenwood Close, Cardiff Gate Business Park, Cardiff, CF23 8AA. If you have any questions, comments, or complaints regarding these Terms and Conditions or our website, please contact us via our contact form.

2. The Contract Between Us

2.1 A legally binding contract between us comes into effect when we accept your order.

2.2 We must receive full payment for the goods before an order is accepted. Acceptance occurs when we send a confirmation email stating that your order has been dispatched.

3. Ownership of Rights

3.1 All rights, including copyright, in this website and its content are owned by or licensed to Grant Sinclair Fulfilment Ltd. You may not copy, modify, distribute, or store any part of this website without our prior written consent.

4. Accuracy of Content

4.1 We take reasonable care to ensure the accuracy of website content, including product descriptions and pricing. However, we reserve the right to refuse orders if there are material errors in pricing or descriptions.

4.2 Any weights, dimensions, or capacities listed are approximate.

5. Website Security & Computer Damage

5.1 We take reasonable precautions to ensure our website is free of viruses and defects but cannot guarantee uninterrupted or error-free use. We are not responsible for any damage to your computer due to website use, except where required by law.

6. Availability & Ordering

6.1 All orders are subject to stock availability and acceptance.

6.2 If you notice an error in your order, please contact us immediately with your order number.

7. Pricing & Payment Terms

7.1 Prices for goods are displayed on our website and include VAT where applicable.

7.2 If an item is listed at an incorrect price, we will inform you before dispatch and offer the correct price or a refund.
7.3 We strive to keep our product prices as accurate and up to date as possible. However, due to factors beyond our control—such as market fluctuations, changes in tariffs, or supplier pricing—prices may change without prior notice. However, once a purchase is completed, the price paid at the time of the order will be honoured — you will not be charged more if prices increase after your order.

7.4 Payment must be completed before dispatch. If full payment cannot be obtained, we reserve the right to cancel the order.

7.5 Pre-order cancellations due to non-delivery entitle you to a full refund, including any deposit payments.

7.6 If a deposit has been paid towards a pre-order, and the order is not delivered, the deposit will be fully refundable.

7.7 We reserve the right to cancel and refund any order if circumstances beyond our control make it impossible to fulfill — including, but not limited to, supply chain disruptions, pricing errors, or regulatory changes. In such cases, we will notify you as soon as possible and issue a full refund promptly.

8. Delivery & Shipping

8.1 Delivery charges are displayed at checkout and are non-refundable unless the goods are faulty.

8.2 Delivery times are estimates and not guaranteed. We are not liable for delays due to circumstances beyond our control.

8.3 Risk of loss or damage to the goods passes to you upon delivery.

8.4 If a package is undeliverable due to incorrect information provided by you, you may be responsible for additional shipping fees.

8.5 Peak-time deliveries may take longer than estimated.

9. Returns & Cancellations

9.1 You have the right to cancel your order within 14 days of receipt, except for customised items.

9.2 If you cancel an order after dispatch, you must return the goods at your own cost. Refunds will be issued upon receipt of goods in their original condition.

9.3 If goods are faulty, we will arrange collection and issue a refund or replacement.

10. Cancellation by Us

10.1 We reserve the right to cancel an order if:

• There is insufficient stock.

• Delivery is not available in your region.

• A pricing or product description error has occurred.

10.2 If we cancel your order, we will notify you by email and issue a full refund within 30 days.

11. Liability

11.1 We are not responsible for losses due to late delivery, including lost business or profits.

11.2 Our liability for non-delivery is limited to replacement or refund of the purchase price.

11.3 You are responsible for ensuring compliance with import laws in your jurisdiction.

11.4 Nothing in these Terms and Conditions limits liability for death or personal injury caused by negligence.

12. Notices & Changes

12.1 Notices must be sent in writing to our contact address.

12.2 We reserve the right to update these Terms and Conditions periodically. Continued use of our website constitutes acceptance of any changes.

13. Governing Law & Jurisdiction

13.1 These Terms and Conditions are governed by English law. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Privacy Policy

14.1 By using our website, you agree to our Privacy Policy, which outlines how we handle personal data.

15. Third-Party Rights

15.1 No third party has rights under these Terms and Conditions.

By continuing to use this website, you acknowledge that you have read, understood, and agree to these Terms and Conditions.