Privacy Policy

1. Introduction

At Grant Sinclair Fulfilment Limited we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store your information when you visit our eCommerce website grantsinclair.com.

2. Information We Collect

We may collect and process the following personal data:

• Personal Information: Name, email address, phone number, shipping and billing address.

• Payment Information: Credit/debit card details, PayPal or other payment processing details (processed securely by third-party payment providers).

• Account Information: Username, password, and order history.

• Browsing Information: IP address, browser type, and interaction with our site (collected via cookies and analytics tools).

• Communication Data: Any messages, inquiries, or feedback sent via our contact forms or customer support channels.
   

3. How We Use Your Information

We use your data for the following purposes:

• Processing and fulfilling orders, including delivery and returns.

• Managing user accounts and customer support services.

• Improving our website functionality and user experience.

• Sending promotional offers, newsletters, and updates (only if you have opted in).

• Complying with legal and regulatory requirements.
   

4. How We Share Your Information

We do not sell your personal data. However, we may share it with:

• Third-party service providers (e.g., payment processors, fulfilment companies, delivery couriers, marketing platforms) for order processing and service delivery.

• Legal authorities if required by law or to prevent fraud.

• Business partners where necessary to provide integrated services (e.g. loyalty programs).
   

5. Your Rights

Under UK data protection laws, you have the following rights:

• Access: Request a copy of the personal data we hold about you.

• Correction: Update or correct any inaccurate data.

• Deletion: Request the removal of your data under certain conditions.

• Objection to Processing: Restrict certain uses of your data, such as marketing.

• Data Portability: Request a transfer of your data to another service provider.
   

To exercise these rights, please contact us via our contact form.

6. Data Security

We implement appropriate security measures to protect your personal data from unauthorised access, loss, or misuse. However, no online system is entirely secure, and we encourage you to protect your login credentials.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and collect website analytics. You can manage your cookie preferences through your browser settings.

8. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

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9. Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact:

Data Protection
Grant Sinclair Fulfilment Limited
Radnor House,
Greenwood Close,
Cardiff Gate Business Park,
Cardiff CF23 8AA
United Kingdom

We may update this Privacy Policy from time to time, and any changes will be posted on this page.