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FAQs

Please try and use the FAQ list below to answer your questions swiftly and efficiently.  If you cannot see the answer to your question here, please email our customer service team, who will respond directly.

How long will I have to wait for my order?

Please see product page for delivery lead times.  Please see our shipping page for details on standard lead-times.  The initial lead-time is because the products are brand new and we are expecting huge demand (some products, e.g. customized ones, will be made to order).

What payment method is used?

We use Paypal to process customers payments and can also accept direct bank transfers via invoicing.

How do I make a bulk wholesale/distribution enquiry?

If you are interested in becoming a distributor or wholesaler for grantsinclair.com products, please fill out the simple web form here.

How do I become an affiliate?

Affiliates of grantsinclair.com can make money advertising our products using a specially provided link that allows them to earn up to 20% of all purchases made during shopping sessions generated from that link. If you are an individual (not trade organisation) interested in becoming an affiliate of grantsinclair.com please contact us using the simple form here and we will be in touch.

How do I make a bulk retail/mail order enquiry?

If you are interested in becoming a retailer (including Internet or Mail Order) seller, please contact us here.

How do I request a refund?

If you would like to cancel your order before it is shipped, please fill out the form here.

If faulty we will replace - please refer to our faulty goods policy.

We are unable to refund products once shipped that have been ordered including customization (unless faulty) as they cannot be used for other customers.